I forgot my password. What do I do?
If you have an account at WeatherForensics but cannot remember your
password, click here and
our system will assign a temporary password by sending an email to
the email address associated with the account. Once you receive the
temporary password, login to your account and navigate to "User Settings"
in the "My Account" area and reset your password.
Why can't I view my reports?
If you purchased a report under an account and cannot see it in your
"Order History", then the report is either too old (ordered more than
365 days ago) or too new and has not been fulfilled yet. If the
product purchased is an ‘instant purchaseâ€$ such as a LightningTrax
report or HailExpress (older than 1 business day) and it does not
appear on your list of past reports, contact us at 888.255.7099. Â
When I enter my username & password, I only see
a blank page. What's wrong?
If you have logged into your account and see a blank page, try deleting
your temporary internet files. Troubleshooting instructions for Internet
Explorer, Netscape
and FireFox are available.
Can I view my reports on my iPhone or other Internet enabled
phone?
With the exception of HailExpress, all WeatherForensics reports can
be viewed on your iPhone or other Internet enabled phone. HailExpress,
because it is overlaid in the Google Earth Plugin, is reliant on the
developers at Google to enable this functionality and it is not yet
available.
My HailExpress hailswath data doesn’t look like the samples
on your website. What’s wrong?
If your HailExpress hailswaths are not shaded a transparent red for
the ¾â€$ up to 1 ¾â€$ areas and a transparent fuchsia (purple-pink
color) for the 2â€$ and greater area, then your graphics card is not
displaying the data correctly. There are 2 reasons this could occur
A) you have a setting on your PC or MAC disabling access for the program
to function properly – check that permissions are granted on your
toolbar. Or B) your graphics card is not functioning properly for
the Google Earth Plugin requirements.
The Google Earth Plugin requires the use of a graphics card or an integrated graphics processor (IGP) with 3d capabilities to run. These devices enable a computer to process and deliver graphics, animation, and videos.
Laptop PC computers: visit the laptop manufacturer's website (Dell, Toshiba, Sony, etc.) to get the most recent driver for your graphics card or IGP.
Desktop PC computers: visit the graphics card or motherboard (for IGPs) manufacturer's website to download the latest driver for your system. Note: we strongly advise against installing graphics card or motherboard chipset drivers in beta release. Listed below are a few common graphics card and IGP manufacturers along with links to download appropriate drivers:
Determine what graphics card you have:
If your drivers are more than six months old, we recommend downloading
an updated driver from your graphics card or computer manufacturer's
site. If you don't know what kind of graphics card is installed in
your computer, you can use a program to determine your computer's
hardware, operating system, and graphics card:
