FAQ
HailTrax™ and HailExpress™ utilize a patented HailSwath Predictive Algorithm (HPA) in combination with NEXRAD Doppler radar and observed hail data from National Weather Service (NWS) observers. HailTrax™ then extracts hail size and the geographic coordinates where hail fell. Data disseminated by the National Climatic Data Center (NCDC) and most commercial weather vendors, only contain observed hail reports from NWS observers.
The NWS accepted standard definition of damaging hail is considered to be ¾" and greater. Hail above 2" is a relatively rare occurrence, but can cause significant damage when it occurs.
HailTrax™ reports are the most sophisticated and accurate hail verification reports available. Scientific evidence indicates hail detected and reported using NEXRAD and its' attendant hail algorithm to be 92% or more accurate at estimating the size of hail stones and greater than 96% accurate at detecting a hail storm over a 24 hour period. See Technical Papers for more details.
HailTrax™, Hail Analysis and all other forensic reports are sent to you via e-mail within three business days if your report date is after December 31, 2000. Please allow up to ten business days for searches prior to January 1, 2001. If your report cannot be completed in three business days, you will be contacted by a WDT representative.
Approved accounts are billed with terms of Net 30. An invoice is provided via e-mail with your completed HailTrax™ report. Once you receive your invoice, payment is accepted by cash, check credit card, cashiers check or money order. For products over $500, after order submission you will be contacted by our accounting department for credit card number and billing authorization.
We stand behind every report we produce. HailTrax™ and HailTrax™ litigation reports are designed purposely for address-specific losses. HailExpress™ service is designed to give general information regarding hail location and therefore should not be used for address-specific events. If you need technical expertise to assist in a court case, please contact us at info@weatherforensics.com for phone consultation, deposition and court appearances. Hourly fees quoted upon request.
100% customer satisfaction is guaranteed. Please notify us within 10 days if you have any issues that are not meeting your expectations.
Any location/address within the contiguous United States. Call for availability of data in Alaska, Hawaii and Puerto Rico.
HailTrax™ reports are intended for events spanning a day to several days. For losses spanning several weeks or months, our meteorologists can create a customized Hail Analysis Report. Hail Analysis Reports do not utilize the HailTrax™ algorithm, but are comprised of our meteorologist's review of the available National Weather Service hail data records, compiling a report and presenting a meteorological opinion.
Daily HailExpress™ Service is created by 5 pm Central Time for the previous 24 hour period. WDT obtains all published NWS human observations at the time the report is created. However, according to NWS policy, hail observations may be added to the hail report record for up to 90 days beyond the actual hail event date.
HailExpress™ Service can start as soon as the License Agreement is signed and the meteorologist establishes and account for you - usually 1-3 days. If you need immediate access, please contact us for expedited service.
For sales related questions call: 1-888-255-7099
For technical support questions call: (405) 579-7675 ext 239
Email us at info@weatherforensics.com.
While weather reports may all seem similar, the technology needed to produce a HailTrax™ Report is significantly different from the technology of producing a LightningTrax™ report. HailTrax™ Reports require review and input by a trained meteorologist, to evaluate the output or add quality assurance to the data. HailTrax™ Reports are delivered, via email, within 2-3 business days.
